Privacy Policy

Thank you for visiting the STIHL Website. All the legal details of our Website are shown below.

STIHL is the name for exemplary quality and personal service. So we look forward to your questions, hints and suggestions for improving our Website.

Your STIHL Online Team

Terms of Use

Terms of Use

This website is operated by ANDREAS STIHL Limited ('STIHL'). STIHL's contact details are provided below. In using this website you agree to be bound by the following terms and conditions. If you do not accept these terms and conditions you should not access the website further. STIHL may revise these Terms of Use from time to time and you should check the terms then in force on each visit to this website.

1. This website is intended for use by residents of New Zealand only. If you are looking at this website from outside of these named territories you are advised to visit www.stihl.com from where you will be able to find the STIHL company website most appropriate to you.

2. Material incorporated in this website, including all trade marks and logos, belongs to STIHL or its licensors. You may download a single copy of material incorporated in the website for your own use to decide whether or not to purchase a STIHL product or to further your use of a previously-purchased product. Use of such material other than as provided is prohibited.

3. The material provided on this website is provided 'as is' and on an 'as available basis'.

4. Nothing shall limit STIHL's liability for death or personal injury caused by its negligence, or that of its employees. Subject to the above, STIHL shall not be liable for any damages, including indirect or consequential losses, loss of profits or data, or business interruption, arising from your use or inability to use this website, or your use of the information on this website, whether arising in contract, tort (including negligence) or otherwise.

5. Without prejudice to paragraph 4 above, STIHL provides the 'Know How' section of this website as preliminary guidance only and professional advice should be sought from your local STIHL dealer in respect of the matters dealt with in that section.

6. Any link that may be provided to any third party website is provided for your convenience. STIHL does not endorse the contents of any third party website to which a link is provided, and is not responsible for such websites. You use any link provided from this website entirely at your own risk.

7. Website operator:

STIHL Ltd
9 Bishop Browne Place
EAST TAMAKI 2013

Postal Address : PO Box 97 257
MANUKAU CITY 2241

Telephone : (09) 262 4000 
Facsimile : (09) 262 4006 
Email : info@stihl.co.nz 
Website : www.stihl.co.nz  

Privacy Policy

Privacy Policy

This website is operated by STIHL Ltd ('STIHL'). STIHL's contact details are provided below. In using this website you agree to be bound by the following terms and conditions. If you do not accept these terms and conditions you should not access the website further. STIHL may revise these Terms of Use from time to time and you should check the terms then in force on each visit to this website.

Contact details of our organisation STIHL Ltd

Privacy Officer : Stihl Privacy Officer
Postal Address : 9 Bishop Browne Place
EAST TAMAKI 2013

PO Box 97 257
MANUKAU CITY 2241

Telephone : (09) 262 4000
Facsimile : (09) 262 4006
Email : info@stihl.co.nz
Website : www.stihl.co.nz


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General statement of our information handling policies

We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law your rights to privacy are also protected. This statement explains how we protect your privacy. STIHL Ltd (STIHL) is bound by the Information Privacy Principles under the Privacy Act 1993.


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Collection

What information we collect
We may collect the following information from you:

your name and contact details;
some personal details;
other information that you will supply to us.
Why we collect the information
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. .

Where we collect the information from
We obtain most of your information from you directly in a variety of ways:

Through our website
- The name of the domain from which you access the internet;
- The date and time you access our site; and
- The internet address of the website from which you linked directly to our site.

Questionnaires and surveys
Telephone inquiries
Warranty cards
We also may collect information about you from approved authorised STIHL specialist dealers which sell STIHL products and services to you through invoices, delivery dockets, etc.

Disclosures

To whom do we regularly disclose personal information
We may disclose information that we hold to related companies within our corporate group to approved authorised STIHL specialist dealers or to advertising or marketing agencies for the purposes of direct marketing for example. You may 'opt-out' of receiving direct marketing material We also ask you for some personal details so that we can keep in touch with you and so that we can tell you about our other products and services that could be very useful to you. Please contact our privacy officer (listed above) if you do not wish your details to be used for marketing purposes.

You may 'opt-out' of receiving direct marketing material
We also ask you for some personal details so that we can keep in touch with you and so that we can tell you about our other products and services that could be very useful to you. Please contact our privacy officer (listed above) if you do not wish your details to be used for marketing purposes.

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Retention policies

Any information that we no longer require is destroyed. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

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Access and correction

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.

However, you may access your information at any time. If you would like to know what information we hold about you please contact our privacy officer. If you discover that there is an error or information is missing please notify our privacy officer and we will try to correct or add the information as soon as possible.

We will try to ensure that all information we collect, use of disclose about you is accurate, complete and up-to-date.

If you would like to talk to our privacy officer about this please contact the Privacy Officer:

Telephone : (09) 262 4000
Facsimile : (09) 262 4006
E-mail : info@stihl.co.nz
Post : PO Box 97 257
MANUKAU CITY 2241
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Disputes

If you believe that our organisation has breached your privacy rights in anyway, or you would like to discuss any issues about our privacy policy please contact the STIHL Privacy Officer:

Telephone : (09) 262 4000
Facsimile : (09) 262 4006
E-mail : info@stihl.co.nz
Post : PO Box 97 257
MANUKAU CITY 2241 

We will try to satisfy any questions that you have and correct any errors on our part.

By submitting your personal data you consent to the use of that data as set out in this policy. If STIHL changes its privacy policy it will post changes on this page, and may place notices on other pages of this website. Continued or further use of the website will signify your agreement to any such changes.

© ANDREAS STIHL Limited 2004. All rights reserved.