Contact details of our organisation STIHL Ltd

General statement of our information handling policies

We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law your rights to privacy are also protected. This statement explains how we protect your privacy. STIHL Ltd (STIHL) is bound by the Information Privacy Principles under the Privacy Act 1993.

Collection

What information we collect
We may collect the following information from you:

• your name and contact details;
• some personal details;
• other information that you will supply to us.

Why we collect the information
We use the information to assist in providing you with relevant consumer information, notify you of products and special offers that may be of interest to you. We may also provide value-added services and offers. .

Where we collect the information from
We obtain most of your information from you directly in a variety of ways:

• Through our website
  - The name of the domain from which you access the internet;
  - The date and time you access our site; and
  - The internet address of the website from which you linked directly to our site.
  
• Questionnaires and surveys
• Telephone inquiries
• Warranty cards

Disclosures

To whom do we regularly disclose personal information
We may disclose information that we hold to related companies within our corporate group to approved authorised STIHL specialist dealers or to advertising or marketing agencies for the purposes of direct marketing for example. You may 'opt-out' of receiving direct marketing material We also ask you for some personal details so that we can keep in touch with you and so that we can tell you about our other products and services that could be very useful to you. Please contact our privacy officer (listed above) if you do not wish your details to be used for marketing purposes.

You may 'opt-out' of receiving direct marketing material
We also ask you for some personal details so that we can keep in touch with you and so that we can tell you about our other products and services that could be very useful to you. Please contact our privacy officer (listed above) if you do not wish your details to be used for marketing purposes.

Retention policies

Any information that we no longer require is destroyed. An exception to this may be retention of the information for data analysis. However, if this occurs then the information will be retained in a form that does not allow you to be identified from that information.

Access and correction

The security of your information is important to us. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.

However, you may access your information at any time. If you would like to know what information we hold about you please contact our privacy officer. If you discover that there is an error or information is missing please notify our privacy officer and we will try to correct or add the information as soon as possible.

We will try to ensure that all information we collect, use of disclose about you is accurate, complete and up-to-date.

If you would like to talk to our privacy officer about this please contact the Privacy Officer:

Disputes

If you believe that our organisation has breached your privacy rights in anyway, or you would like to discuss any issues about our privacy policy please contact the STIHL Privacy Officer:

We will try to satisfy any questions that you have and correct any errors on our part.