Covid-19 Update

Covid-19 Update

YOUR LOCAL STORES

STIHL SHOP is doing our part to help contain COVID-19 to protect our Staff, Customers and the wider New Zealand community. 

STORES OPERATING UNDER LEVEL 3

We carry the full range of STIHL tools and a huge range of accessories. Purchases through the website are available for Home Delivery or Click & Collect from your local STIHL SHOP. When you buy online from the STIHL SHOP website the sale is made directly with your local store.

HOME DELIVERY: Your order will be delivered to your nominated address. The owners manual provided has clear assembly instructions. We also have a range of unboxing videos to help you assemble your product like a pro.

CLICK & COLLECT: Your selected STIHL SHOP will notify you when your online order is ready to be collected. On arrival, call your STIHL SHOP to let them know you're there and either wait in your car, or behind the designated 2m wait zone, the order will be placed into the pick up zone to be received. 

ORDERING SPARE PARTS FROM YOUR LOCAL STIHL SHOP

We do not sell spare parts online please contact your local STIHL SHOP by phone or by email, and they will ensure you receive the right item.

STORE PICKUP: After arranging an order directly with your local store, you will be notified when the order is ready to be picked up. On arrival, call your STIHL SHOP to let them know you are outside. You may either wait in your car or behind the designated 2m wait zone while the order is placed into the pick up zone to be received.

DELIVERY OPTIONS AVAILABLE: Some stores will provide a local home delivery service, which will need to be organised directly with your local STIHL SHOP as costs may be incurred.

SERVICE WORK 

Workshops are open during Alert Level 3.  Pease contact your local store directly by phone or email to arrange the safe drop off of your tools.

STORES OPERATING UNDER LEVEL 2

Your Local STIHL SHOP will be open with Level 2 measures in place. When coming to shop please remember to bring your face mask/covering, to maintain social distancing and don't forget to scan! We carry the full range of STIHL tools and a huge range of accessories. Purchases through the website are available for Home Delivery or Click & Collect from your local STIHL SHOP. When you buy online from the STIHL SHOP website the sale is made directly with your local store.

HOME DELIVERY: Your order will be delivered to your nominated address. The owners manual provided has clear assembly instructions. We also have a range of unboxing videos to help you assemble your product like a pro.

CLICK & COLLECT: Your selected STIHL SHOP will notify you when your online order is ready to be collected. 

SERVICE WORK 

Workshope are open, please bring your tools in for our technicians to have a look at, no appointment necessary.

CONTACTING US

Please feel free to contact us as usual at customerservice@stihlshop.co.nz with any comments or questions. Our Customer Services team continue to be available.