STIHL recalls trimmer heads STIHL PolyCut 27-3 and STIHL PolyCut 47-3

August 26th 2019

Product Recall STIHL PolyCut

STIHL recalls trimmer heads STIHL PolyCut 27-3 and STIHL PolyCut 47-3.

Quality tests have revealed that the screw connections of these trimmer heads may come loose in operation. As a result it is possible that moving parts will fly off. If these parts fly off, there will be a risk of injury to the user as well as to third parties.

Do not use the trimmer head again!

Please return the trimmer head to your local STIHL dealer immediately. You will be refunded the purchase price for this. Please take this action in the interest of your own safety. If you have any questions please do not hesitate to contact your local STIHL dealer. Your STIHL dealer will of course help you choose a suitable replacement product.

Find your local STIHL dealer here.

FAQs for the recall

In principle, the procedure described here applies in all countries affected by this recall. However, deviations are possible due to local requirements.

Are the STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer heads being recalled?

Quality tests have revealed that the screw connections of these trimmer heads may come loose in operation. As a result it is possible that moving parts will fly off. If these parts fly off, there will be a risk of injury to the user as well as to third parties.

In what countries are the trimmer heads being recalled?

All STIHL PolyCut 27-3 and PolyCut 47-3 trimmer heads sold up to this point are being recalled.

Are all trimmer heads in this series being recalled?

All STIHL PolyCut 27-3 and PolyCut 47-3 trimmer heads sold up to this point are being recalled.

My STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head is among the products affected by the recall campaign. What do I have to do? What are the next steps?

We regret very much that you are unable to use your trimmer head as expected.

This recall action is a precautionary measure which STIHL is taking as a responsible manufacturer. The trimmer heads concerned cannot be repaired. If you own such a trimer head, we ask you to stop using it and hand it in immediately to your STIHL dealer. The STIHL dealer will refund the purchase price to you.

We ask for your understanding for this precautionary measure. If you have any questions concerning the procedure or need assistance, please do not hesitate to contact the STIHL dealer.

I own one of the aforementioned STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer heads. It is still working perfectly. Should I still take it to the dealer?

The recall campaign concerns all STIHL PolyCut 27-3 and STIHL PolyCut 47-3 trimmer heads sold up until this point. If you own such a trimmer head, please stop using it and return it immediately to your STIHL dealer, even if you cannot find any defect. The STIHL dealer will refund the purchase price to you.

We ask for your understanding for this precautionary measure. If you have any questions concerning the procedure or need assistance, please do not hesitate to contact the STIHL dealer.

My STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head is broken, will I now get a new one anyway?

Please contact your STIHL dealer.  The STIHL dealer will assess the damage. If this is connected with a loose screw connection, it will refund the purchase price to you.

I am not sure whether my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head still works. Can I still replace it anyway?

Please contact your STIHL dealer.  STIHL dealer will assess the damage. If this is connected with a loose screw connection, it will refund the purchase price to you.

Can I exchange my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head for a XYZ cutter?

Please contact your STIHL dealer. He will refund the purchase price of your trimmer head to you and help you to choose a suitable replacement. Unfortunately, a direct replacement is not possible.

Can I also return my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head in another country?

You can return the trimmer head to any STIHL dealer.

Can I return my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head to any STIHL dealer or only where I purchased it?

 You can return the trimmer head to any STIHL dealer.

Can I also return my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head without a receipt?

Yes, you can also return it without a receipt.

When do I need to return my STIHL PolyCut 27-3 / STIHL PolyCut 47-3 trimmer head by?

Please return the trimmer head as quickly as possible to the STIHL dealer. Do not use the trimmer head again.

Will I get my money back or will I only be given a voucher?

You will get your money back. The STIHL dealer will also be pleased to help you to choose an alternative cutting equipment.